We want you to feel confident investing in working with us. This page outlines our refund terms clearly, broken down by the type of service or product.
If you have a question not answered here, email us at hello@nusratgeek.com and we'll sort it out.
Applies to: Build It, VIP Launch Week
Once the service is completed, no refund is available. Our work is bespoke — time, strategy, and expertise have been invested on your behalf.
If you change direction or decide not to proceed mid-project before completion, a partial refund may be issued at our discretion, calculated based on the work completed to date and any hours already logged. This will be discussed transparently and documented in writing.
To begin a project, a deposit is typically required. This deposit is non-refundable once we have commenced work, as it secures your place in our schedule and covers initial planning and discovery.
Applies to: Keep It Running
Retainer engagements are billed monthly. To cancel, 30 days' written notice is required prior to your next billing date.
No refund is issued for the current billing period once payment has been processed. Your access and service continue until the end of the paid period.
Applies to: Launch-Ready Tech Kit, and any future digital downloads or mini-courses
Refund terms for digital products are stated on the individual product page at the time of purchase. Because digital products are delivered immediately upon purchase and cannot be “returned,” refunds are generally not available unless the product is materially different from what was described. If you believe this applies to your situation, please email us.
Applies to: SheBoss Tech Squad Membership (when active)
Our memberships include a satisfaction guarantee as described on the membership sales page. If you engage fully with the membership and do not experience a meaningful step forward in your tech journey, email us and we will discuss a refund — no matter when you enrolled. We stand behind the value of the community and content we provide.
Free challenges, lead magnets, and downloadable resources do not involve payment. There is no refund policy applicable.
Email us at hello@nusratgeek.com with:
We aim to respond within 2 business days.
Related policies: Terms & Conditions · Privacy Policy